Titanium Tumbler Sepia Rock
Thank you for visiting and shopping at SUSgallery Online Store. Following are the terms and conditions that constitute our Shipping Policy.
International Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
All orders will be shipped from Niigata in Japan.
Shipping rates & delivery estimatesShipping charges for free
|Shipment method||Estimated delivery time||Shipment cost|
|DHL Standard||3-5 business days||Free|
|EMS Standard||3-7 business days||Free|
Delivery delays can occasionally occur.
Shipment to P.O. boxes
SUSgallery Online Store ships to addresses within the Belgium, Canada, Germany, Italy, Luxemburg, Netherland, Poland, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, UAE, UK, USA and APO/FPO/DPO.
Orders can take up to 4 business days to be processed and shipped out. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Shipment confirmation & Order tracking.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the receiver of the items (tariffs, taxes, etc.).
My Website (change this) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our products are packed with care and consideration. We carefully pack all items in order to eliminate any damage during shipment, so items rarely arrive broken. In the unlikely event that damage occurs during shipment, you will need to provide contact the freight forwarder to file a claim.
Cancellations and Refunds
Canceling your order for any personal reasons in the following cases:
If the shipment has already been processed: Shipping, delivery and other handling cost will be deducted from your total payment, and the rest of the amount will be refunded.
If the shipment has not been processed yet: Full refund will be processed.